Terms And Conditions

## Terms and Conditions

### 1. General Agreement

By accessing and using our services, you acknowledge that you have read, fully understand, and agree to be bound by these Terms and Conditions. Autumn’s Little Critters reserves the right to amend these terms at any time. Changes will take effect immediately once posted on our website. It is your responsibility to periodically review these Terms and Conditions for updates.

### 2. Eligibility

Purchasers must be at least 18 years old to buy live animals from Autumn’s Little Critters. By placing an order, you confirm that you meet this age requirement and possess the legal capacity to enter into a binding contract.

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## Purchasing Live Animals

### 3. Order Confirmation

A confirmation email will be sent upon the successful placement of an order, detailing your purchase specifics. Review this information meticulously. Any discrepancies must be reported immediately to prevent issues with processing or delivery.

### 4. Post-Purchase Responsibility

Ownership and care responsibilities transfer to you upon the delivery of an aquatic pet. Autumn’s Little Critters is absolved of responsibility after delivery.

There is always a small chance that a fish/critter from your order will not be shipped due to health concerns. In this case, we will refund the item(s) or offer a replacement to complete the order.

Once fish is added to your aquarium/removed from the bag, we are not responsible for sudden deaths or illnesses. We ship healthy fish, once they are in your system, their continued good health is your responsibility.

### 5. Returns and Refunds

Due to the nature of live animal sales, all sales are final. Autumn’s Little Critters does not accept returns or offer refunds, except under the conditions outlined in our Live Arrival Guarantee.

### 6. Limitation of Liability

Autumn’s Little Critters is not liable for any indirect, incidental, or consequential damages linked to the purchase of live animals. Liability is restricted to the amount paid for the animals.

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## Shipping Live Animals

### 7. Overnight Shipping Requirement

To safeguard animal welfare, all purchases are usually shipped via overnight delivery. This method minimizes transit time and stress.

### 8. Shipping for Tropical Fish

Tropical fish may qualify for a 2-day delivery option under suitable conditions, maintaining their health and safety during transit.

### 9. Shipping Costs

You are responsible for all shipping fees, calculated at checkout based on destination, package size, and weight. Distinct rates apply to overnight and 2-day shipping.

### 10. Delivery Schedule

- Shipping Day: Live animals are shipped exclusively on Tuesdays.

- Order Deadline: Place orders by the preceding Sunday to ensure shipment within the same week.

- Weekend Transit: This schedule is designed to prevent live animals from being in transit over weekends.

### 11. Shipping Delays

All issues and delays related to shipping will be handled on a case-by-case basis to determine the most suitable course of action. You will be notified promptly about any decisions concerning your order.

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## Live Arrival Guarantee

### 12. Guarantee Conditions

Our Live Arrival Guarantee is valid if:

- Recipient Availability: A responsible party is present to receive the package on the first delivery attempt.

- Notification of Issues: In the unfortunate event of a Dead on Arrival (DOA) situation, contact us within 30 minutes of delivery, providing photographic proof for verification.

- If any animal arrives dead, we require three clear photos. Two photos need to be while the animal is still in the unopened box/bag, with the shipping label in clear view. 

### 13. Exclusions

The guarantee does not cover:

- Delays attributed to the shipping carrier.

- Incorrect shipping information provided by you.

- Packages left unattended post-delivery.

- Animals that cannot be cared for following delivery.

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## Additional Information

### 14. Customer Responsibilities

#### 14.1. Legal Requirements

You are responsible for ensuring compliance with all local, state, and federal regulations concerning the transport and ownership of live animals.

### 15. Governing Law

These terms are governed by the laws of the state where Autumn’s Little Critters is based. Disputes will be resolved in the courts of that state.

### 16. Contact Information

For any inquiries or concerns, please contact our customer service team:

- Email: AJ@autumnslittlecritters.com

- Phone: 210-420-5514

### 17. Entire Agreement

These Terms and Conditions represent the entirety of the agreement between you and Autumn’s Little Critters concerning the purchase and shipping of live animals, superseding any prior agreements.

### 18. Acknowledgment

By placing an order, you acknowledge and consent to these Terms and Conditions, confirming your commitment to responsible animal ownership and care.

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Thank You for Choosing Autumn’s Little Critters!  

We appreciate your business and are dedicated to providing you with healthy, happy pets.